ISO | Guyana Geology and Mines Commission

GGMC’s ISO Quality Management System

Introduction to GGMC’s ISO Quality Management System

ISO (International Organization for Standardization) develops various standards for management systems to help operate an organization. ISO 9001 focusses on quality management to ensure that a company’s products or services are designed and implemented according to the mandated ISO 9001 standards.

The Land Management Division is currently ISO certified for our key processes for issuing Prospecting and Mining Permits and Licences and Permission for Geological and Geophysical Surveys. These processes cover the Medium and Large Scale Mineral Properties under the Land Management Division of the Commission; namely Prospecting Permit Medium Scale (PPMS), Mining Permit (MP), Special Mining Permit (SMP) Prospecting Licence (PL), Mining Licence (ML), Quarry Licence (QL) and Permission for Geological and Geophysical Surveys (PGGS. In order for us to continue providing our valued customers with the highest level of quality and satisfaction we need you to understand what that means to us.

The Commission gained its certification to ISO 9001 quality management standard March, 2011 for our key processes for the issuance of medium scale and large scale permits, licences and permissions.

A Quality Management System (QMS) determines and continuously improves an organization’s quality performance. As a management system, it also details what GGMC does to manage its processes or activities so that its services meet the organization’s objectives.

Our Quality Management System is unique. It is based on:

The Commission’s Quality Policy
Customer requirements
Statutory and regulatory requirements
Other stakeholders requirements
ISO 9001 requirements

GGMC’s quality objectives are as follows:

Continuous improvement of process cycle time
Annual reduction in errors in information forwarded to the gazette
Improvements of our services based on customer satisfaction and feedback

Quality Policy Statement

GGMC is committed to provide effective stewardship of Guyana’s mineral resources and associated sectors by continually improving the Commission’s Quality Management System which aims to achieve customer satisfaction, by providing ‘’best-in-class” services delivered by a team of competent human resources, supported by modern technology and management principles in a professional office environment. Thus, the Commission intends to meet and exceed our customers’ expectations by:

employing all applicable requirements;
maintaining high levels of process efficiencies through the use of innovative tools and methods; and
ensuring consistent on-time delivery of products and services through easily accessible platforms to our valued customers.

GGMC’s Vision

To fortify our position as the repository for all incidental and geoscientific data pertaining to Guyana’s mineral resources (including petroleum), mining and development experiences: utilize all enablers to disseminate same as “best-in-class” service to the public, while giving high regard to employees’ welfare and development.

GGMC’s Mission

To promote; facilitate, monitor and regulate for sustainable utilization of Guyana’s minerals’ resources (including petroleum). To provide effective stewardship of Guyana’s minerals resources (including petroleum) through the deployment of competent human resources employing innovative tools and methods, research and analysis. To collaborate with relevant stakeholders in an enabling environment for optimum, mutually beneficial outcomes.

GGMC’s Core Values:

Passion for success
Client satisfaction
Efficiency and Effectiveness
Integrity
Hard Work
Respect for Human Rights
Timeliness
Fairness
Health and Safety and Environmental Soundness
Do not repeat mistakes

The Role of Top Management

GGMC’s top management is committed to demonstrate leadership and commitment by:

Developing and communicating GGMC’s Quality Policy;
Promoting improvement, risk-based thinking and the process approach;
Motivating and encouraging participation in the QMS;
Ensuring alignment between the QMS and the business strategy;
Maintaining a customer focus;
Involvement in QMS planning;
Providing resources to the QMS;
Review and approvals of key QMS documented information;
Conduct management reviews

Expectations of Staff

Quality performance is considered a personal responsibility of all employees. To maintain quality performance at the highest level, all staff are expected to:

Fulfill or exceed customer needs and expectations by delivering quality service in a consistent and timely manner;
Cultivate and maintain the commitment to continual improvement and communicate our goals and objectives to every employee;
Promote a working environment where training and tools are provided for all work to proceed in a safe and efficient manner.
Recommend changes and improvements to the Quality Management System.
Communicate problems and concerns.
Each employee is expected to perform his/her tasks the first time in accordance with service procedure or other requirements. The name GGMC must represent quality to our employees and all of our stakeholders.

Customer Focus

GGMC depends on its customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

GGMC’s Customer Satisfaction Statement

Customer satisfaction is the fulfillment of a customer’s legitimate needs, requirements and expectations, evidence of which is derived from genuine feedback from the customer to guide continual improvement in customer relations.

In this regard, the Guyana Geology and Mines Commission (GGMC) is committed to a courteous, efficient and reliable service, providing the ultimate customer satisfaction experience, building trust and goodwill at all levels. Furthermore, GGMC is committed to provide an affordable, transparent and quality service in a comfortable business environment where strict confidentiality, quality assurance and confidence in ever improving systems and processes are the hallmarks of an exceptional experience second to none.

Training

Training is a continuing and dynamic commission’s activity. The quality objectives are met through constant reinforcement of the principles contained in the commission’s quality manuals. An essential element of quality training is the ability to track the level and frequency of the training of all employees. The commission also recognizes that experience may replace formal qualifications in many instances within the specifications requirements of the job.

Continual Improvement

Continual improvement of GGMC’s overall performance is a permanent objective of the Commission.

Improvement of system effectiveness is accomplished by improving the processes of the system.